Head of Customer Support

About This Role

<p>Nas.com is building the Shopify for the AI era, a platform that helps solo entrepreneurs build, sell, and scale products globally. We’ve grown revenue 5x last year, and we’re just getting started.</p> <p>We’re not scaling support the traditional way. Instead, we’re creating an <strong>AI-first, customer-obsessed experience</strong> where most issues are solved instantly, and humans step in only for complex, high-value cases.</p> <h3><strong>What You’ll Do</strong></h3> <p>As our Head of Customer Support, you’ll <strong>own the end-to-end customer experience</strong> and build support systems that scale with our growth:</p> <ul> <li>Design and optimize AI-driven customer support that resolves the majority of queries automatically</li> <li>Lead and grow a small, high-performing team of operators for edge cases</li> <li>Use data to identify pain points and turn recurr